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FAQs


Are your candles vegan friendly?

Yes, the candles are currently made from paraffin wax for a longer burn time. I would like to offer alternatives in the near future.

How are will my order be sent? How long does delivery take?

We send out all of the candles by Royal Mail. You should normally expect them within one week of ordering (unless stated in the item description), but please do contact us if you have an urgent requirements.

International orders are sent via Royal Mail tracked and will take approx 7-10 days after receiving the item fulfilled email.

How long do pre-orders take?

This will be specified in the item description at the time of ordering. Pre-orders will be sent with items in stock if ordered together (to save on delivery costs).

How are the candles packaged?

All of the hand painted candles are carefully wrapped in acid free tissue paper, with safety instructions printed on recycled paper. If you would like to send your purchase as a gift directly to the receiver, please select the extra special gift wrap option in the shopping cart. 

Can we contact you for wholesale opportunities?

For all wholesale enquiries please contact wholesale@orna.uk, and I will be happy to discuss.

Can we contact you for press or collaborations?

I am a very small business with limited resources, so am unable to offer press samples at this time but would still love to have a conversation and am always happy to provide high res images. Please contact wholesale@orna.uk for any collaborations.

Bespoke Orders

Do you have a special design in mind? We are happy to take bespoke or personalised orders for events or gifts, please contact hello@orna.uk to discuss your individual hand painted design requirements.

Can they the candles be lit?

The candles can be lit and enjoyed, the paint will burn along with the wax. All normal candle safety should be followed though (do not leave unattended, light in a well ventilated room, do not leave in a drafty place, use a proper candle holder, do not place on a tv or heated item, keep away from children and pets etc.) 

What paint do you use?

The paint is toxic free and water based. After not been able to work for one year due to the pandemic, I spent a lot of time and money researching and developing the style of my work. I am holding workshops in the future, so please email me if you would like to find out about how you can learn more about my techniques.